30
Day Free Installation Support
All
customers who purchase a Tobit product
from Microwise or one of its resellers
are provided with a 30 day support
period free of charge. Once this period
has expired, customers may choose to
return to their reseller for support
(your reseller may also charge for this
service) or purchase Single Support
Incidents directly with Microwise.
Single
Support Incident - Chargeable Support
Once your 30
Day free installation support has
expired, or if you own a Tobit product
not purchased through Microwise or its
resellers, you may choose to open a
chargeable support incident. An incident
is defined as one Tobit related issue,
problem or question which may take many
communications to resolve. Note:
on-site support will be charged for
additionally if required.
Cost $120
AUS plus GST per incident
FaxWare
for NetWare Small Business or Faxware
for Groupwise Incident - Chargeable
Support
As this is a
Novell product and is not purchased
directly from Microwise or Tobit
Software, customers and resellers
(including Tobit Authorised Resellers)
must pay for support of this product. No
free support period is offered on 3rd
party or bundled products. Note:
on-site support will be charged for
additionally if required.
Cost $120
AUS plus GST per incident
Microwise
Authorised Resellers
All
Microwise Authorised Resellers
purchasing a product from Microwise
benefit from free of charge on-going
technical support for Tobit Software
products. No free of charge technical
support is offered on 3rd party, OEM or
bundled products. Note:
on-site support will be charged for
additionally if required.
On-Site
Support and Integration Services
All
resellers and customers that require a
Microwise engineer to attend on-site for
support or to complete systems
installation/integration work will be
charged at the rate of $120 AUS per hour
plus GST, inclusive of travel time.
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