What is Unified Messaging?
In today's information age,
there are a multitude of ways to
communicate with your customers
including voice, fax, and email.
Chances are your company uses
all three. As the pace of
business increases, so does the
number of messages business
professionals must manage and be
responsive to every day. A
recent study published in the
Wall Street Journal found that
the average employee sends and
receives more than 100 messages
per day. More time is spent
managing these messages than
tending to mission-critical
tasks at hand. The difference
between business success and
failure can be a company's
ability to handle these
different customer interactions
well.
By implementing Unified
Messaging, users can take back
control of their business
communications. Unified
Messaging allows companies to
gain a competitive advantage,
improve customer service and
employee productivity, while
realising tremendous cost
savings.
How does it work?
Unified messaging provides a
single point of access to all
three message types voice, fax,
and email from virtually any
communications device telephone,
personal computer or Web browser
through the Internet. In the
user's familiar email inbox, a
unique icon identifies each
message type. This single point
of access and control increases
employee productivity while
improving communications with
both customers and co-workers.
When out of the office or on
the road, users can access and
manage all their messages
through the Telephone
User Interface (TUI). Using
the TUI, an employee can dial
into their unified messaging
system from any telephone and be
able to quickly and efficiently
listen to and respond to any
message waiting in their inbox.
They will be able to access and
manage all three message types
voice, fax, and email with just
one phone call. The user can
listen to their email messages
using text-to-speech technology
and respond to that email
message with a voice message.
The user can listen to the
header of their fax message,
forward that message to someone
else, or send it to the
closest fax machine.
When in the office or on the
road with a laptop, the Graphical
User Interface (GUI) allows
users to view all their
messages, Voice, Fax, and eMail
from their desktop computer or
by dialling into the network
using an Internet connection.
Obviously, these benefits are important to all businesses, but SMEs will benefit most. This is because SMEs generally operate in a highly competitive market, where a missed call or voice message can result in missing a new business lead or failing to retain an existing customer. This is the market in which Tobit excels.
Unified messaging provides
professionals with more
flexibility when travelling,
improves employee productivity
while in the office and on the
road, and gives companies the
competitive edge they're looking
for.
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